Lgrima Help Center
Find answers about transportation requests, driver offers, accounts, payments, agencies, invitations, tickets, referrals, and support.
Browse by topic
Choose a service, add trip details, submit a request, and manage the booking process.
Start with one of Lgrima’s five transportation services, add the route and trip requirements, then submit a request for compatible agency drivers.
Explore this topicUnderstand how offers arrive, what they contain, and how to choose one.
Compatible agency drivers may send offers. You compare the available options and choose the one that fits your trip.
Explore this topicGet help with registration, sign-in, profile information, and personal trip access.
Client accounts keep personal requests, confirmed trips, saved locations, profile settings, and in-app support in one place.
Explore this topicCreate and manage transportation requests for guests using the Client app.
A Business account is part of Lgrima Client and lets an organization attach guest details to transportation requests.
Explore this topicManage agency onboarding, fleet, drivers, wallet activity, and portal access.
Agency managers use the Agency Portal to manage approved vehicles, invited drivers, trips, and agency-wallet activity.
Explore this topicInvite drivers, accept invitations, and resolve invitation problems.
Drivers join Lgrima Partner only through a personal invitation created by their transport agency.
Explore this topicUnderstand which trip details can be changed and when cancellation is available.
Cancellation depends on the request or trip status. Once a trip is in progress, use support instead of trying to cancel it in the app.
Explore this topicLearn who pays, who receives the trip amount, and how agency fees remain separate.
The traveler pays the selected driver the agreed trip price in cash. Agency platform activity is handled separately.
Explore this topicGet help using the Lgrima Tickets marketplace.
Tickets is a separate marketplace for attractions and experiences. Approved listings connect buyers directly with sellers.
Explore this topicApply, share referral tools, track eligible referrals, and manage commissions.
Affiliates recommend Lgrima and track eligible referral activity; they do not create guest transportation requests.
Explore this topicManage personal information, account access, privacy, and account-related requests.
Update supported profile details in the relevant app or portal, and use the privacy or account-deletion route for account-level requests.
Explore this topicContact Lgrima, report a problem, or find the correct escalation path.
Client and Partner users can start an in-app support conversation. Public and account-specific issues can also use the Contact page.
Explore this topicHelp for your role
Featured guides
Learn how transportation requests are shared with compatible agency drivers, what an offer contains, and how the client chooses one.
6 min readLearn how an agency manager adds a driver, sends the invitation, and connects the driver to the Partner app.
7 min readUnderstand who pays the trip amount, who receives it, and how agency platform fees remain separate.
6 min readLearn when cancellation is available, what changes after an offer is selected, and when support may be needed.
8 min readLearn how hotels and businesses create transportation requests for guests, compare offers, and manage confirmed bookings in Lgrima Client.
7 min readPopular questions
Choose from airport transfers, intercity transfers, city tours, day excursions, or custom trips based on the journey you need.
No. The traveler or Business user chooses a preferred available driver offer.
How driver offers workNo. A transport agency must add the driver and send a personal invitation.
How to invite a driverThe agreed trip amount is paid to the selected driver in cash.
How cash payments workYes. A Business account inside Lgrima Client can create and manage a transportation request for a guest.
How Business bookings workTrip messaging is available after an offer is selected and the trip is confirmed.
How driver offers workAvailability varies. You can wait while the request is searching, submit a new request after it closes, or contact support.
How driver offers workNo. Lgrima Tickets listings are separate from transportation requests.
Use the support option that matches your account and issue.
See the agency model, confirmed trip information, communication rules, support paths, and emergency limitations.
