Trip changes and cancellations
Understand which trip details can be changed and when cancellation is available.
Cancellation depends on the request or trip status. Once a trip is in progress, use support instead of trying to cancel it in the app.
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Trip changes and cancellations: Understand which trip details can be changed and when cancellation is available.
Cancellation depends on the request or trip status. Once a trip is in progress, use support instead of trying to cancel it in the app.
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Use the support option that matches your account and issue.
Client and Business supportFor in-app help, open Profile → Support in Lgrima Client. The linked Contact page is the public fallback when you cannot access the app.Driver supportOpen Profile → Support in Lgrima Partner or contact your agency. The linked Contact page is the public fallback when the app is unavailable.General, Tickets, safety, or privacy contactUse the Lgrima Contact page when the correct answer is not available in your account.