Question 1

What is the fastest way to get help with an active trip?

Accepted Answer

Open the relevant trip in Lgrima Client, Lgrima Partner, the Business account, or the secure web-booking link and use the available support action.

Question 2

I lost my secure booking link. What should I do?

Accepted Answer

Use the booking-help path and provide the non-secret booking reference and contact information used for the request. Do not send a secret booking token.

Question 3

Can I contact a driver before selecting an offer?

Accepted Answer

No. Direct trip communication becomes available only after confirmation and during supported trip stages.

Question 4

Can a driver use this page to register?

Accepted Answer

No. Drivers must be invited by a transport agency.

Question 5

Should a hotel use Business or Affiliate contact?

Accepted Answer

Use Business when your organization creates transportation requests for guests. Use Affiliate when you recommend Lgrima and travelers book for themselves.

Question 6

Where should an agency manager get help?

Accepted Answer

Use the Agency Portal for account-specific support, or choose the transport-agency contact path when portal access is unavailable.

Question 7

Can I send my password or OTP to support?

Accepted Answer

No. Lgrima will not need your password or one-time code to review a support request.

Question 8

Is this form monitored as an emergency service?

Accepted Answer

No. Contact the appropriate local emergency service directly when immediate physical assistance is required.

Question 9

Is support available 24 hours a day?

Accepted Answer

Lgrima does not publish a continuous-support availability promise. Use in-product reporting for active context and local emergency services for immediate physical danger.

Question 10

How quickly will Lgrima respond?

Accepted Answer

Response time depends on the request type, urgency, and available support capacity.

Question 11

Can I attach documents?

Accepted Answer

Do not send identity or vehicle documents through the public Contact form. Lgrima may provide a secure upload path when supporting information is required.

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