Before inviting a driver
You must be signed in as a manager with access to the agency in the Agency Portal. Prepare the driver’s first name, last name, Moroccan phone number, and email address.
A vehicle assignment is optional when the driver is added. If you assign one, it must belong to the agency, be approved and available, and not already be assigned.
Add the driver in the Agency Portal
- 1Open DriversGo to the Drivers area and choose Add Driver.
- 2Enter the driver detailsAdd first name, last name, email, and Moroccan phone number.
- 3Choose a vehicle if readyYou may select an approved, unassigned agency vehicle or leave the assignment for later.
- 4Review and createConfirm the contact information. The agency does not create the driver’s password.
Send the invitation
Creating the driver also creates and queues a secure email invitation. Invitation links are personal and expire 30 days after creation.
Do not share one driver’s invitation with another person and never publish the raw invitation link.
What the driver does
- 1Open the latest invitationThe Partner invitation shows the agency and driver details.
- 2Confirm the profileThe driver selects gender and adds at least one spoken language.
- 3Add a driver selfieA current selfie is required before the invitation can be completed.
- 4Create or confirm sign-in credentialsThe driver sets a password of at least eight characters or signs in to an existing matching account.
- 5Accept the agency invitationThe account becomes connected to the agency and opens Lgrima Partner.
How vehicle assignment works
The agency owns and manages vehicle records. The agency assigns an approved vehicle to the driver.
The driver sees the assigned vehicle in Lgrima Partner but cannot add, edit, or independently switch agency vehicles.
Invitation statuses and resending
Use Resend invitation from the driver list or driver detail. If the existing invitation is still pending and valid, Lgrima resends that current invitation. Otherwise, it creates a new invitation.
- Pending: the personal invitation is still open.
- Accepted: the driver completed the invitation.
- Rejected: the invitation was declined.
- Expired: the 30-day invitation period ended.
If the invitation does not open
If a driver must be suspended or reactivated after joining, the agency manager should use the supported driver-management controls in the Agency Portal.
- Install or update Lgrima Partner.
- Open the most recent invitation email.
- Check whether the invitation has expired.
- Use the manual invitation entry available from the Partner sign-in screen when needed.
- Ask the agency manager to resend the invitation.
Quick answers before you open a guide.
Can a driver create a Partner account without an agency?
No. Operational driver access requires an agency invitation and agency relationship.
How long does an invitation stay valid?
A new driver invitation expires after 30 days.
Does the agency create the driver’s password?
No. The driver creates or confirms credentials while completing the personal invitation.