Before an offer is selected
While the request is searching, use the close action on the offer screen and confirm Cancel request. Drivers who received it are notified, and pending offers expire.
The submitted request is not edited in place. If trip details are wrong, cancel before selection and create a new request. After a request closes without offers, you can also create a new request.
After an offer is selected
Selecting an offer creates a confirmed trip with the driver and vehicle attached. Open the trip in Lgrima Client, choose Cancel booking, add a reason, and confirm.
Client cancellation is supported while the trip is pending confirmation, confirmed, or the driver has arrived at pickup. The driver is notified.
During an active trip
Once the trip status is in progress, the Client app no longer shows the cancellation action and the backend rejects a cancellation.
Do not attempt to cancel while the vehicle is moving. Use trip messaging or support for an operational correction. If safety is the concern, use the active safety or support tools and leave an unsafe situation when it is safe to do so.
Who can cancel a Business booking?
The signed-in Business account owns the request and confirmed trip, so that Business user can use the same supported cancellation controls.
A guest attached to the booking does not receive separate account authority to cancel it. The guest should contact the organization or support if a correction is needed.
What if the driver cancels?
A driver can decline a trip while it is pending confirmation or confirmed by using the supported Partner action and providing an optional reason. The trip is marked rejected and the client is notified.
The driver should not simply disappear from the trip. For later operational problems, the driver should use support and contact the agency manager.
What happens to payment and the agency fee?
Transportation is cash-based, so Lgrima does not process an automatic online refund. Any cash disagreement needs direct resolution and support based on the actual trip.
Cancellation troubleshooting
- Cancel button missing: check whether the trip is already in progress or closed.
- App not updating: reopen the trip and confirm its latest status before trying again.
- Driver already arrived: cancellation is still supported at arrived-at-pickup, but communicate clearly.
- Business guest needs a change: contact the Business account user who created the request.
- Details need correction after confirmation: use trip messaging or contact support rather than assuming the trip can be edited.
Quick answers before you open a guide.
Can I cancel while waiting for offers?
Yes. Use the close action on the live offer screen and confirm the request cancellation.
Can I cancel after the driver arrives?
The current client mutation supports cancellation at arrived-at-pickup. Communicate with the driver and provide a reason.
Can I cancel once the trip is in progress?
No. The in-app cancellation action is unavailable and the backend rejects it. Use support or safety tools.